Looking for a New IT Job? Greystone, a Growing MSP, is Hiring!

I.T. Responsive and Greystone Technology is looking for creative, self-accountable IT professionals to engage in our fast-paced, people-driven service model. Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved.

We’ve redesigned the way technology services are provided – from the ground up. We don’t start with solutions; we start with questions. Lots of them. Then we listen. Service providers have a well-earned reputation for sharing the answer before knowing the problem, resulting in businesses getting solutions they don’t need to problems they don’t have.

If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be. It’s as common sense as it is revolutionary.

We are looking for a Service Desk Level 3 Technician (in other companies your job title could Network/Systems Engineer or Implementation Engineer) to join our Managed Services team. The Service Desk Level 3 Technician is responsible for the execution of technology solutions and multiple clients’ technology needs while delivering a high level of customer satisfaction. This position requires a person who can communicate about complex ideas and technology in simple everyday terms.

Core Responsibilities

Architect and Install servers/systems, routers, firewalls and other equipment for clients
Design/Implement/Support network and server (on premise and cloud based) infrastructure
Architect cloud infrastructure and migration planning
Respond to service requests and repair the malfunctioning equipment/software in a timely manner
Create/improve Technical Service Group standards and implementation method
Acting as a technical escalation point for others on the team
Building long term, context rich, and trust-based relationships with clients
Spending time with team members in the office and with clients at their locations
Ticket management and documentation
Preferred Skills & Experience

Previous Managed Service Provider experience
Experience with Microsoft platforms (e.g. Office 365, Active Directory, Windows Servers, Microsoft Azure, and all current flavors of Windows)
Virtualization experience (VMWare, Hyper-V)
Cloud solutions knowledge and experience
Advanced knowledge of networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, Lan/Wan)
Experience configuring and maintaining firewalls, routers, and switches
Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
Experience troubleshooting standard hardware configurations
Exposure to malware/virus remediation
Basic Apple troubleshooting experience
A proven ability to quickly learn and support various line of business applications
Knowledge of basic backup and disaster recovery concepts
Preferred Attributes

The ability to understand business problems through a technology lens
The desire to work as part of a team and act as a mentor to others
The ability to communicate complex technology concepts to non-technical people at all levels of client organizations
Critical thinking aptitude and troubleshooting experience
Empathy for our customers and what they’re going through
Curiosity about technology and the ability and motivation to learn independently
Professional confidence, and excitement about solving problems
A positive, courteous demeanor
An aptitude towards service
Openness to feedback
Ability to learn from experience
Physical Requirements

Work is primarily sedentary but requires exertion and lifting of up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.  Occasional crawling, kneeling, and squatting.  Repetitive use of computer (keyboard/mouse), and phone.  Visually inspects, prepares, and analyzes data & figures; views computer constantly.  Frequent travel (car).  Occasional exposure to outdoor environmental conditions as a result of travel.

We are proud to be recognized as one of the top workplaces in Denver. In fact, it’s I.T. Responsive team members themselves who say our company is a great place to work. We’ve created an inviting workspace that fosters a culture of collaboration, inclusion, innovation, and excitement. Some of the things our team members enjoy including:

Competitive wages | The hourly range is expected to start at $35 per hour. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
Hybrid work environment
Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer contributions
Maternal and paternal leave
Very generous paid time off program that is unique to the IT industry
Sustainable work-life balance and flexibility
Monthly work anniversary rewards
Fun company events, including chili cook-offs, annual company photoshoot, monthly happy hours, cup in hand kickball league, and more!
We’re looking for smart, highly-skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you are ready to learn, be inspired, solve problems, grow professionally, and unleash your talent. Come as you are and apply today